Exploring the Impact of Academic Libraries on English Education Students: A Mixed-Methods Study of Utilization and Student Experience
Keywords:
academic library utilization; student satisfaction; library services; student engagement; higher educationAbstract
Academic libraries play a critical role in supporting student learning, yet the relationship between utilization, satisfaction, and user experience remains insufficiently examined in specific disciplinary contexts. This study examined students’ utilization, satisfaction, and experiences with library services at Romblon State University – San Fernando Campus using a convergent mixed-methods design. Quantitative data were gathered through survey responses measuring patterns of library use and levels of satisfaction across resources, physical attributes, personnel services, accessibility, and programs, while qualitative data explored students’ lived experiences and perceptions. Students frequently used the library, primarily for studying and collaborative work, and reported high levels of satisfaction across service dimensions. However, statistical analysis revealed no significant relationship between frequency of visits and satisfaction, suggesting that perceived service quality and overall user experience are more influential than usage patterns alone. Qualitative findings further emphasize the role of the library as an academic support hub, a conducive learning environment, and a space that fosters personal growth and meaningful staff interaction, while also identifying areas for improvement, such as Wi-Fi connectivity, collaborative spaces, and digital integration. The study underscores the need for academic libraries to prioritize service quality, user-centered design, and technological enhancement to sustain relevance in evolving educational contexts. These findings provide evidence-based insights for institutional policy, library management, and future research on student-centered academic library development.
https://doi.org/10.26803/ijlter.25.5.23
References
Alenzuela, R. C., Estrada, C. Y. E., & Valdez, M. G. (2023). Enhancing academic success through utilization of library resources in a public university in the Philippines. Asia Pacific Journal of Social and Behavioral Sciences, 21, 71–83. https://www.researchgate.net/publication/385511426
Alfouzan, K., Ul Haq, I., Rehman, A. U., & Elahi, G. (2023). Library and information science research: A Scopus-based bibliometric analysis (2014–2023). Library Philosophy and Practice (e-journal). University of Nebraska–Lincoln. https://digitalcommons.unl.edu/libphilprac/8216
Alotaibi, F. A. A., Johnson, F., & Rowley, J. (2022). Google Scholar or university digital libraries: A comparison of student perceptions and intention to use. Journal of Librarianship and Information Science, 55(4), Article 1111197. https://doi.org/10.1177/09610006221111197
Asimah, V. K., & Asimah, A. P. A. (2025). Leisure, emotional solidarity, and behavioural intentions in academic libraries: The moderating roles of social identity and gender. Social Sciences & Humanities Open, 11, Article 101493. https://doi.org/10.1016/j.ssaho.2025.101493
Barfi, K. A., Parbie, S. K., Filson, C. K., Teye, M. V., Kodua-Ntim, K., & Ayensu, E. (2023). Assessing the quality of services at an academic library. Heliyon, 9(12), e22449. https://doi.org/10.1016/j.heliyon.2023.e22449
Bawasanta, E. B. A., Apal, J. F., Bolasa, M. A., & Lumanta, J. C. A. (2025). Library satisfaction, library preference, and library utilization of college students in St. Peter’s College of Toril, Inc. Psychology and Education: A Multidisciplinary Journal, 33(9), 1048–1059. https://doi.org/10.70838/pemj.330907
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Creswell, J. W., & Plano Clark, V. L. (2018). Designing and conducting mixed methods research (3rd ed.). SAGE Publications.
Gocotano, T. E., Jerodiaz, M. A. L., Banggay, J. C. P., Nasibog, H. B. R., & Go, M. B. (2021). Higher education students’ challenges on flexible online learning implementation in the rural areas: A Philippine case. International Journal of Learning, Teaching and Educational Research, 20(7), 262–290. https://doi.org/10.26803/ijlter.20.7.15
Gyau, E. B., Jing, L., & Akowuah, S. (2021). International students’ library usage frequency patterns in academic libraries: A user survey at Jiangsu University Library. Open Access Library Journal, 8, e7610. https://doi.org/10.4236/oalib.1107610
Iqbal, M., Rafiq, M., & Soroya, S. H. (2022). Examining predictors of digital library use: An application of the information system success model. The Electronic Library, 40(4), 359–375. https://doi.org/10.1108/EL-01-2022-0008
Ivanova, M., & Michaelides, M. P. (2022). Motivational components in TIMSS 2015 and their effects on engaging teaching practices and mathematics performance. Studies in Educational Evaluation, 74, Article 101173. https://doi.org/10.1016/j.stueduc.2022.101173
Jiang, T., Xu, Y., Li, Y., & Xia, Y. (2025). Integration of public libraries and cultural tourism in China: An analysis of library attractiveness components based on tourist review mining. Information Processing & Management, 62(2), Article 104000. https://doi.org/10.1016/j.ipm.2024.104000
Kamalov, F., Calonge, D. S., & Gurrib, I. (2023). New era of artificial intelligence in education: Towards a sustainable multifaceted revolution. Sustainability, 15(16), Article 12451. https://doi.org/10.3390/su151612451
Khan, A. U., Jan, S. U., Khan, M. N., Khan, M., & Chohan, S. R. (2025). Smart services utilization in academic libraries: An assessment of student behavior based on expectation confirmation model. Serials Review, 51(1–2), 15–28. https://doi.org/10.1080/00987913.2025.2490301
Lee, L., & Ocepek, M. G. (2022). Documenting the fun: Studying artistic information-creating behavior using research diaries. Library & Information Science Research, 44(4), Article 101192. https://doi.org/10.1016/j.lisr.2022.101192
Lu, B., Stewart, J. B., & Jin, T. (2022). “A bit hard for us to explain”: Barriers to creating new information in scientific collaboration. Library & Information Science Research, 44(3), Article 101173. https://doi.org/10.1016/j.lisr.2022.101173
Magadán-Díaz, M., & Rivas-García, J. I. (2022). Publishing industry: A bibliometric analysis of the scientific production indexed in Scopus. Publishing Research Quarterly, 38, 665–683. https://doi.org/10.1007/s12109-022-09911-3
Majhi, D., & Mukherjee, B. (2024). Analysing library and information science articles using topic modeling approaches: A study with Scopus indexed Indian journals. DESIDOC Journal of Library & Information Technology, 44(2), 114–123. https://doi.org/10.14429/djlit.44.2.19312
Matthews, J. K., & Johnson, A. T. (2023). Preferring print: The planned behavior and preferences of first-generation college students in the academic library. The Journal of Academic Librarianship, 49(6), Article 102813. https://doi.org/10.1016/j.acalib.2023.102813
Mizrachi, D., & Salaz, A. M. (2022). Reading format attitudes in the time of COVID. The Journal of Academic Librarianship, 48(4), Article 102552. https://doi.org/10.1016/j.acalib.2022.102552
Mwanitimwa, K., & Msoffe, G. (2025). Application of generative artificial intelligence in library operations and service delivery: A scoping review. Technical Services Quarterly, 42(2), 139–168. https://doi.org/10.1080/07317131.2025.2467574
Ncube, M. M., & Nglube, P. (2025). Leveraging learning analytics to personalise academic library services for enhanced student success: A systematic review. The Journal of Academic Librarianship, 51(6), Article 103160. https://doi.org/10.1016/j.acalib.2025.103160
Pang, N., Quinto, J., & Orillo, J. (2025). Integrating systematic review and instrument development: A study on library usage anxiety and satisfaction in Chinese higher education. Social Sciences & Humanities Open, 12, Article 101973. https://doi.org/10.1016/j.ssaho.2025.101973
Peng, L., Wei, W., Fan., W., Jin, S., & Liu, Y. (2022). Student experience and satisfaction in academic libraries: A comparative study among three universities in Wuhan. Buildings, 12(5), Article 682. https://doi.org/10.3390/buildings12050682
Rabelo, C. A., Teixeira, J. G., & Mendes, G. H. S. (2024). Student experience in academic libraries: Analysis of intellectual structure and opportunities for future research. The Journal of Academic Librarianship, 50(3), Article 102878. https://doi.org/10.1016/j.acalib.2024.102878
Ramachandragouda, S., Naik, U., & Purushothmagowda, M. (2025). Advancing library services: Trends and technological transformations. International Journal of Advance Research in Multidisciplinary, 3(3), 146–150. https://doi.org/10.5281/zenodo.16753212
Scoulas, J. M., De Groote, S. L., Shottick, K., & Osorio, N. L. (2024). A holistic approach to understanding undergraduates: Campus engagement, library use, and psychological factors. The Journal of Academic Librarianship, 50(5), Article 102936. https://doi.org/10.1016/j.acalib.2024.102936
Seno-Sanoria, M. T. (2024). Aligning expectations and perceptions: Analyzing library user satisfaction in higher education in rural Philippines. Journal of Interdisciplinary Perspectives, 3(8), 480–493. https://doi.org/10.69569/jip.2024.394
Sumalinog, L. C., Redondo, R. P., & Tagarda, E. (2025). Use and quality of library services: Implications on the satisfaction of students’ information needs. British Journal of Multidisciplinary and Advanced Studies, 6(1), 1–12. https://doi.org/10.37745/bjmas.2022.04228
Tuble, R., & Panhilason, A. (2024). Users’ access, utilization, and satisfaction with library resources, services, and a selected academic library. Journal of Interdisciplinary Perspectives, 2(7), 804?813. https://doi.org/10.69569/jip.2024.0226
Wahyuningsih, S., & Afandi, M. (2023). Using blended learning in the EFL classroom during the COVID-19 pandemic in Indonesia: A narrative inquiry. International Journal of Learning, Teaching and Educational Research, 22(3), 209–224. https://doi.org/10.26803/ijlter.22.3.13
Zheng, Z., Zeng, M., Huang, W., & Sun, N. (2024). The influence of university library environment on student interactions and college students’ learning engagement. Humanities and Social Sciences Communications, 11, Article 385. https://doi.org/10.1057/s41599-024-02892-y
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Reynaldo V. Ruga, Emelyn Rico Villanueva, Mary Josepine M. Duritan, Carlo Joseph M. Juanzo, Charmaine Shane S. Cuñada, Delia C. Meren, Charry M. Sison, Jacquelyn Rose A. Fajilagutan
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
All articles published by IJLTER are licensed under a Creative Commons Attribution Non-Commercial No-Derivatives 4.0 International License (CCBY-NC-ND4.0).
